Bupa

Quality and standards

Providing our patients with the safest and best standard of care is our number one priority

• Adverse incident reporting
• Audit programme
• BS EN ISO9001:2008
• Care pathways programme
• Hospitality Assured
• Infection control
• Investors in people
• Patient feedback

Hospitality Assured

 

Hospitality Assured is the Standard for Service and Business Excellence in hospitality, championed by the Institute of Hospitality and supported by the British Hospitality Association (BHA).

 

The process is fully endorsed by the British Quality Foundation and the Quality Scotland Foundation as meeting the criteria in the EFQM Excellence Model, which is owned by the European Foundation of Quality Management (EFQM). It is the only standard within hospitality that focuses on the customer experience.

 

The process of achieving Hospitality Assured recognition is rigorous and takes into account customer opinion and considers all aspects of service from the customers' point of view. The Hospital was awarded the mark in 2005 and we are tested annually. For further information please go to the Hospitality Assured website.