Bupa

Quality and standards

Providing our patients with the safest and best standard of care is our number one priority

• Adverse incident reporting
• Audit programme
• BS EN ISO9001:2008
• Care pathways programme
• Hospitality Assured
• Infection control
• Investors in people
• Patient feedback

Adverse incident reporting

 

An adverse incident is any event that causes a patient, visitor, member of staff, consultant, or the Hospital unintended or unexpected harm and includes clinical and/or non-clinical incidents.

 

All incidents that occur within the Hospital are reported and logged so that further investigations can take place if necessary. This enables us to learn lessons from incidents so that safety can be enhanced and future risk prevented. The Hospital also encourages reporting of "near misses". Near misses can be defined as: an occurrence which but for luck or skillful management would in all probability have become an incident.

 

The information from near misses identifies potential problem areas and opportunities to learn and improve practice. It also provides useful information on preventing future adverse incidents.